Important information

Covid-19 Safe holidays

We take our guests’ health and safety seriously. For this reason, we have increased our hygiene and safety measures to protect the health of holiday-goers and the inhabitants of Val Gardena as much as possible.
When checking in at their accommodation, guests have to show their negative test result, a complete vaccination cycle certificate or a COVID-19 recovery certificate no older than 6 months (children 2 and older).
You do not need to repeat the test during your holiday. Currently the test has to be shown to access bars, cafes, restaurants, mountain huts or whenever it is requested.
Just 2 minutes for extra safety: all villages have their own “Covid-19 Test Center” which will administer quick, non-invasive antigen nose swabs. Results are given in a short amount of time.

Safe Hospitality – Tested Staff: to safeguard the health of our guests and staff, this infrastructure carries out a quick antigen test at least once a week for its staff members (watch the corresponding video).

For further information visit: https://www.valgardena.it/covidtest/
 

For a pleasant stay in our hotel

  • Breakfast from 7.30 a.m. to 10 a.m.
  • Dinner from 7.15 p.m. to 8.30 p.m.
  • Swimming pool from 8 a.m. to 7 p.m.
  • Relaxing area from 3 p.m. to 7 p.m.
  • Bar from 7 a.m. to 11 p.m.

Check-in is guaranteed from 3 p.m. until 9 p.m. Check-out must take place before 10 a.m. We thank you and are always at your disposal. The management

Top Ski Service and Top Ski School

Dear guests! Our hotel cooperates with a ski rental and a Ski School.

  • Top Ski Service Ski Rental: best prices, pick-up service, special reductions of 10%.
  • Top Ski School, Emporio Armani, shuttle service and special reductions.

A high qualified staff is expecting you!

Conditions

  • Prices are intended per person per day in half board for a minimum stay of 7 days, with possibility of additional charge for short stays. City tax EXCLUDED.
  • At the moment of booking we will ask you to transfer a deposit of 30% of total amount.
  • The amount agreed by the booking is intended by "room price" and it won´t change in case of early departure or an inferior number of occupant compared to the number of occupant accorded by the reservation.
  • Please note that the booking, once confirmed by deposit, is to be considered definitive and binding in terms of the entire package. In case of any changes (eg. Reduction of the number of guests or days of your stay), the total cost of the stay will therefore remain unchanged.

    Special cancellation policies winter 2022:

    • 29 days to 15 days before check-in = deposit retained / 30% of the booking charged
    • 14 days to 8 days before check-in = 50 % of the booking will be charged
    • from 7 days to no show = 100% of the booking will be charged.
      • Reservations including deposit can be moved for a future stay up to 7 days before arrival but will not be refunded.

      Border closures:

      In the event of government travel restrictions (border blocking or closure), the deposit sent will be converted into a voucher for a future stay.

      We recommend the trip cancellation insurance "Hotel Cancellation Plus" 

    • Reductions: 3rd and 4th bed -10%.
    • Children (in the parents’ room):
    • - children up to the age of 2: € 20,00 per day
    • - children aged between 3 and 8: -50%
    • - children aged between 9 and 12: -30%
    • Dogs on demand only: € 7,00 (food excluded)
    • Prices subject to modifications

    Information apartments


    • Access to:
    • the relaxing area of the hotel: Finnish sauna, bio sauna, Turkish bath, infrared cabin. Daily from 3 to 7 p.m. (adults only).
    • the swimming pool and the hydro massage: daily from 8 a.m. to 7 p.m.;
    • solarium (for payment).
    • the apartment rental can be booked with arrangement b&b and hb